Forum Karczmy Bezdennego Kufla

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Great customer service rendered by the whole team is what makes customers come back for a repeat business. No matter [link widoczny dla zalogowanych] how intense the downturn in the economy is, it is the lifeblood that makes a business survive. Customers will never come back unless offered some [link widoczny dla zalogowanych] more permanent and personal [link widoczny dla zalogowanych] talk first and making appropriate responses and suggestions as necessary. They do not like being treated hurriedly so maintain an appropriate attentive distance to indicate that you are willing to offer assistance but not too far that customers may interpret that you are not interested to assist them.
As customer complaints are normal, deal with it immediately and appropriately by listening to them first and making apologetic responses when needed. Nothing beats an apologetic response instead of being defiant and making [link widoczny dla zalogowanych] justifications over [link widoczny dla zalogowanych] a complaint. Always remember that the old adage -Customer is always right- is applicable all [link widoczny dla zalogowanych] the time [link widoczny dla zalogowanych] as customers are the lifeline of any business. As you cannot please everybody all the time, giving immediate attention to complaints will [link widoczny dla zalogowanych] definitely benefit your business all the more.
Nothing beats offering [link widoczny dla zalogowanych] an extra hand even if helping them does not offer profit. For instance, department stores are [link widoczny dla zalogowanych] filled with window-shoppers who do not have plans to spend their money. There is a great possibility that they will change their minds by offering them a good quality of service. Suggestive selling in fast food chains though aims to show concern, even with the few seconds that they have with the customers, and not solely due to increase sales and profit. Leading them to a vacant seat or offering their food tray is an extra mile that customers often appreciate.
Forming a [link widoczny dla zalogowanych] customer relationship is not as stressful as it may seem because customers are easy to please. A staff who knows how to think of customers' needs one step ahead, willingly offers an extra mile, smiles with a soothing voice are only but the few basic qualities that compel clients to make repeated business."